Support
Downloads, licensing and troubleshooting for ANVIL and FETCH.
Orders & downloads
Find your downloads, order history and license keys in the Lemon Squeezy customer portal. Use the email address from your purchase.
If your confirmation email is missing, check your spam folder. Contact us with your order number and purchase email if you still cannot find it.
ANVIL troubleshooting
ANVIL does not appear in my DAW.
Confirm you are using a 64-bit Windows host that supports VST3 instruments. Check the installation at C:\Program Files\Common Files\VST3\, then rescan plugins in your DAW. See ANVIL installation.
The plugin appears but will not load.
Check the DAW’s failed-plugin list and note any error message. Try the Standalone application to help identify whether the issue is specific to your host, then send us your Windows version, DAW version and the steps that reproduce it.
Audio crackles during playback.
Try a larger audio buffer in your DAW or audio-device settings. Note whether the problem occurs with NAM enabled or bypassed and include that information in your report.
Will a different kit change my mixer routing?
No. Output routing stays with the DAW project. ANVIL provides eight stereo buses: Main and Aux 1 through Aux 7. Loading a kit does not replace your project’s output assignments.
FETCH troubleshooting
My scan finds no plugins.
Open Settings, check Scan Paths, and confirm that your plugin folders are included and enabled. Common locations include C:\Program Files\Common Files\VST3\ and C:\Program Files\VSTPlugins\. Add custom locations, then scan again.
The Leftover Scraper found a file I still need.
Review the full path and match category. Leave that file unselected before confirming an action. Shared caches and matches based on names need particular attention.
A quarantined plugin will not restore.
Check that the original destination is available and that FETCH can write to it. A protected folder such as Program Files may require administrator permission. If restore still fails, send us the destination path and exact error.
Where do I find my backups?
Open the Backup panel to review saved copies. Your backup location is configurable in Settings. See backup and quarantine guidance.
Activation & moving computers
Activation needs an internet connection and the license key from your purchase email. Each license covers one active computer at a time.
To move either product to another computer, deactivate the license inside the app on your current computer first. This releases the activation so you can activate the same license on the new computer. Each license can be active on only one computer at a time.
If the old computer is unavailable, or you see an activation-limit message, email us with your purchase details. If a key is reported as disabled, include the exact message so we can investigate.
Tell us what happened.
Email support@stonesaudio.com. Include the details below so we can reproduce the problem.
- Product name and installed version.
- Your Windows version.
- DAW name and version, if the issue involves ANVIL in a host.
- The steps that lead to the issue and what you expected to happen.
- The exact error message, with a screenshot or short recording if useful.
- For purchase or activation issues, your order number and purchase email.
Refund requests
The published refund policy describes eligibility for unresolved technical defects and duplicate purchases within 14 days. Contact support first for a technical issue, and include your order details with any refund request.